Nami encourages users to complete identity verification to increase the security of their accounts. Please visit Nami Exchange's Account Verification (KYC) Guide if the user hasn't completed the verification process.
If user are having problems with the withdrawal, please refer to the following cases:
1. User is accessing his account from multiple IP addresses
If it is detected that the account is accessed from multiple IP addresses, the system will suspend the withdrawal function from the account to protect the user's assets.
In this case, let's contact Nami support to verify the user's identity.
2. User has not verified his account
The function of withdrawing money from a direct bank account will be temporarily unavailable if the user has not provided sufficient information to verify the identity.
Visit the Account Verification (KYC) Guide on Nami Exchange if user hasn't completed the verification process.