Create two-factor authentication (2FA)

Dear Nami community,

2FA (Two-factor authentication) is a security method that uses two related factors to authenticate the person logging into the account. This is an effective tool to increase the security of each user's account.

To install two-factor security on Nami Exchange, users need to follow the steps outlined below:

Step 1: Log in to your account on Nami Exchange application, if you do not have an account on Nami Exchange, follow this step to create a new one.

Step 2: At the Account section, select "Two-factor authentication".

Step 3: Install the integrated application to get the two-factor security code on the mobile phone. Nami recommends users to install the Google Authenticator app. You can find this app on the App Store (for iOS) or Google Play (for Android).

Step 4: After downloading the Google Authenticator application, users need to back up the secret key displayed on Nami's screen to a safe place and make sure that no one can see it. Users can use this secret key later to re-link their accounts in case they lose access to the previously installed Google Authenticator.

Step 5: Open the Google Authenticator app, scan the QR code with your phone's camera. If the code cannot be scanned, the user can manually enter the secret key backed up in step 5.

Step 6: Back to the Nami Exchange application/website, users need to complete the following two steps:

  • Enter the secret key saved in step 5.
  • Enter the 6-digit OTP on the Google Authenticator app.


Why did my authentication fail?

  • Please ensure that you have completed the installation of two-factor authentication applications, Google Authenticator and Authy.
  • Did you enter code 2 correctly?
  • Check that the date and time on your mobile phone is set to “automatic”.

What should I do if I lose access to Google Authenticator/Authy?

  • If you have backed up the 16-digit code generated when you first enabled Google Authenticator, you can reactivate your Google Authenticator by simply entering the backup key into the App.
  • In case you do not save the 16-digit code, you need to immediately contact the Nami Exchange support team for instructions.