To provide users with a secure and convenient way to deposit and withdraw digital assets, the Deposit/Withdrawal via Partners feature on Nami facilitates swift transactions through trusted intermediaries. This process is clear and transparent, without requiring users to interact directly with the blockchain. Compared to traditional on-chain or off-chain methods, this approach offers significant advantages due to its faster processing times, reduced risk of errors when entering wallet addresses or selecting networks, and increased flexibility for the user. This article provides detailed instructions on how to deposit and withdraw digital assets via Deposit and Withdrawal Partners. Before making deposits or withdrawals on Nami, users need to: - Register an account on Nami . - Verify the account (KYC) on the Nami . - Set up a bank account that matches the KYC information . Important Notices: - To increase the convenience of deposit and withdrawal transactions through partners, users are required to enter a contact phone number before using this feature. - Users and partners are encouraged to actively communicate to speed up order processing. - The bank account used for depositing assets must match the verified identity (KYC) information of the account holder on Nami. - Users are limited to 02 Buy orders and 02 Sell orders at the same time to avoid creating too many orders and not being able to process them by the partner, leading to bad experiences in the trading process. - No limit of Buy through partners every day - Users will need to pay a small fee to the partner, minimum from 2,000 V1K, to a sell order via partner - Buy and Sell Directly with Nami Partner is only available with Vietnamese users. - Deposit/Withdrawal limits via Partner Deposit/Withdrawal + Minimum amount per order: 250 V1K or 10 USDT (applies to both Deposit and Withdrawal). + Maximum amount per order: 300,000 V1K or 10,000 USDT (applies to both Deposit and Withdrawal). + Maximum amount per day: No limit (applies to both Deposit and Withdrawal). How to Deposit digital assets via Partners Step 1: Access “Deposit via Partner” On the Home screen, select Deposit , and choose the Deposit via Partner. Step 2: Select the asset and enter the amount 2.1. Select the asset you want to deposit (V1K/USDT) and enter the desired amount. 2.2. You can choose between Automatic Deposit and Deposit via Partner : - Automatic Deposit: Deposit assets automatically, quickly and conveniently. Learn more here . - Standard Deposit via Partner: Switch to the Custom mode to select a Partner and proceed with the deposit. 2.3. Review all information, then tap Deposit assets . Step 3: Transfer funds to the Partner and confirm - Wait for the Partner’s confirmation. Once the Partner confirms, make the transfer as instructed: scan the QR code or manually enter the account number, amount and transfer description. - After the transfer is successful, tap Confirm transfer. You may upload proof of payment (optional). Notes: - Partner response time: 30 seconds for automatic mode, or up to 5 minutes for manual partner selection. - While waiting for the partner to accept the order, users can cancel it by tapping Cancel Order if they no longer wish to proceed with the deposit. How to Withdraw digital assets via Partners Step 1: Access the Withdrawal via the Partner screen On the Home screen, select Withdraw , and choose Withdraw Partners . Step 2: Enter the amount & select the withdrawal mode 2.1. Select the asset you want to withdraw (V1K/USDT) and enter the amount. 2.2. You can choose between Automatic Withdrawal and Standard Withdrawal via Partner. Each withdrawal request requires a small fee; you may use the suggested fee or enter your preferred amount: - Automatic Withdrawal : Assets are withdrawn automatically with a minimum fee of 10 V1K. Learn more here . - Standard Withdrawal via Partner : Switch to the Custom mode to select a Partner and submit your withdrawal request. The minimum fee is 2 V1K. Note: Please ensure you have sufficient balance of the selected asset in your Spot Wallet. 2.3. Check details and confirm by clicking on Deposit Asset . Step 3: Complete security verification Verify via Email/SMS and 2FA (depending on your security settings). The transaction will be sent after successful verification. Step 4: Confirm information and complete the transaction The Partner will transfer assets directly to your linked bank account. After you receive assets, please tap Confirm to complete the transaction. Important Notes: - To use the Deposit and Withdrawal via Partner service, users must complete identity verification (KYC) on Nami. - Users have 10 minutes to make the transfer and tap Confirm Transfer. After the user confirms, the partner has 10 minutes to confirm receipt. - Only tap funds received after you have actually received the VND in your bank account. - If the transaction is delayed or stuck, please contact Nami Support. 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