Occasionally you may encounter problems with your orders when trading on Nami Exchange. We can divide these into two categories: The order is not executing Check if the order’s price is in the Order Book or not. If you would like to expedite your order, consider canceling it and submitting a new order at a more competitive price. For a quick settlement, you may also consider using a market order. The order has a technical issue When the order cannot be canceled or has some related problems, users need to contact Customer Support and provide a picture of: The order ID Any information that will help the support process You can contact Customer Support by logging into their account and clicking on the Support icon in the bottom right corner.